Frequently Asked Questions

Is there a fee to apply?

There is no fee to apply.

Who is funding the loan?

The loans are funded through a network of our partner credit unions.

Is my personal information secure?

Stellar Auto Loans℠ takes the security of your personal information seriously. Please review our privacy policy for details.

What if I don't have excellent credit?

All credit scores are welcome! In fact, our credit union partners often find more savings for those with less-than-perfect credit. Apply now to see what your savings might be every month.

Who is most likely to benefit from refinancing their auto loan?

Anyone with an auto loan that meets these general qualifications. In most cases, if you financed through a dealership you will probably save a significant amount by refinancing.

What additional information do I need?

Driver’s License & Vehicle – Model year, Vehicle Identification Number (VIN), and Mileage.

Will I need to put cash down?

Typically, there are no out of pocket expenses. You may have an option to put cash down to qualify to refinance.

Will I need to visit a branch?

In most cases, we can do everything online, via email or phone! A few exceptions may exist depending on your personal circumstances.

Do you have a branch near me?

If you would prefer to meet with someone in person please give us a call at 833-725-7334 (SAL-REFI) to determine if that is possible.

What is the overall refinance process?

We make refinancing as easy as possible for you! Learn more about our process.

How long does the refinance process take to complete?

Once your application is submitted to the credit union you will typically receive a decision in as little as 24 hours.

Do I have to extend the term of my current loan?

You are not required to extend your loan beyond your current term. In some cases, this might be required if your pay-off is small or if you are trying to maximize your monthly savings.

Once I am prequalified, when does my offer expire?

Your offer expires 30 days after you pre-qualify. You may use your offer up to the expiration date. If your offer expires before you are ready to refinance your vehicle, simply re-submit a pre-qualification application to check your eligibility for a new offer.

What does pre-qualification mean?

We will review your application to determine whether you pre-qualify with no impact to your credit score. If you pre-qualify, you will be able to see your estimated monthly payments, term and APRs to help you determine if refinancing is right for you.

What are the vehicle requirements?

Read more on our “Do I Qualify?” page.

Are there any pre-payment penalties for paying off my loan early?

There are NO pre-payment penalties.

Will my GAP insurance stay in effect after I refinance?

GAP insurance is associated with a specific auto loan. It can’t be transferred or reassigned to another loan, even one that covers the same vehicle. When you refinance, your loan is paid off and your GAP coverage ends. Typically a prorated refund is issued from the provider for the remaining GAP insurance term. For peace of mind, and to ensure you are protected from a large deficient balance should a total loss event occur, you’ll want to purchase a new policy.

What is GAP insurance?

GAP (Guaranteed Asset Protection) insurance is an optional, add-on car insurance coverage that can help certain drivers cover the “gap” between the amount they owe on their car and the car’s actual cash value (ACV) in the event of an accident. A car’s actual cash value is the car’s monetary value at the time of the accident, not the car’s original price.

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Our customers save an average of $103 a month. See how much you could save!

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